Privacy Policy

Diverse Dietetics – Privacy Policy

Effective Date: November 2025
ABN: 56 584 672 176
Contact: hello@diversedietetics.com.au
Website: www.diversedietetics.com.au

1. Purpose of This Policy

This Privacy Policy explains how Diverse Dietetics collects, stores, uses, and protects your personal and health information.

We are committed to safeguarding your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information that is necessary to provide you with safe, effective, and evidence-based dietetic care.

This may include:

· Your name, date of birth, address, contact details, and emergency contact

· Health information, including medical history, medications, allergies, and relevant clinical notes

· Information about your diet, lifestyle, and wellbeing goals

· Billing and payment details

· Referral information from your GP or other healthcare providers

· Notes and summaries from consultations (in-person or via telehealth)

We only collect information directly from you or with your consent from another health professional involved in your care.

3. How We Collect Information

Information may be collected when you:

· Complete an intake form, questionnaire, or consent form

· Book or attend an appointment (in-person or online)

· Communicate via email, phone, or text

· Participate in telehealth or in-home sessions

· Use online platforms such as Heidi Health for booking, payment, or telehealth

We do not collect personal information through our website without your consent.

4. How We Use Your Information

Your information is used too:

· Provide dietetic assessment, advice, and follow-up care

· Maintain accurate and up-to-date clinical records

· Communicate with you about appointments and progress

· Share information with your referring GP or healthcare team (with your consent)

· Issue invoices, receipts, or insurance documentation

· Improve the quality and safety of our services

We will never sell, rent, or trade your personal information.

5. Secure Storage of Information

All records are stored securely using Heidi Health, an Australian-based, encrypted clinical software platform compliant with Australian Privacy Principles.

· Data is encrypted during transmission and storage.

· Only authorised personnel have access to your records.

· Paper-based notes (if any) are stored in locked facilities and destroyed securely when digitised.

· Records are retained for seven (7) years from your last consultation, or until age 25 for minors, in line with professional and legal requirements.

6. Use of Heidi Health and Transcription Services

Diverse Dietetics uses Heidi Health to manage appointments, telehealth consultations, reminders, and payments.
We also use Heidi Health’s Transcribe & Dictate feature to assist with accurate note-taking during or after consultations.

· Transcription occurs within Heidi Health’s secure environment and complies with Australian privacy standards.

· No identifiable audio or transcripts are stored outside the platform.

· Transcribed notes are reviewed and verified by your dietitian before being added to your record.

· Heidi Health does not access or use your data for marketing or analytics.

By engaging our services, you consent to the use of Heidi Health for these purposes.

7. Telehealth Appointments

Telehealth consultations are conducted via Heidi Health’s secure video system.

Sessions are not recorded without your explicit consent.

You are responsible for ensuring a private and safe environment for your telehealth appointments.

8. Sharing of Information

Your information may be shared only when necessary and with your consent, for example:

· With your GP, specialist, or other health providers directly involved in your care

· With your consented next of kin or carer (if relevant)

· When required by law (e.g. court order, public health obligation, or imminent risk of harm)

De-identified data (with no personal identifiers) may be used for quality improvement, professional supervision, or reporting purposes.

9. Accessing and Correcting Your Information

You have the right to:

· Access your personal and health records

· Request correction of inaccurate or outdated information

Requests can be made in writing to hello@diversedietetics.com.au.

We will respond within a reasonable timeframe and may need to verify your identity before releasing records.

10. Website and Cookies

Our website may use cookies or analytics tools to understand traffic patterns and improve your experience.

These do not collect identifiable personal data. You can disable cookies in your browser at any time.

11. Third-Party Links

Our website may contain links to third-party services (e.g. Heidi Health, educational resources).
We are not responsible for the privacy practices or content of those external websites.

12. Complaints and Concerns

If you have a privacy concern, please contact us first at hello@diversedietetics.com.au

We will aim to resolve your concern promptly and fairly.

If unresolved, you may contact:

· Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

13. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in legislation or practice operations.

The latest version will always be available on our website at www.diversedietetics.com.au.

14. Contact

For any privacy-related questions, please contact:
Diverse Dietetics
Email: hello@diversedietetics.com.au
Website: www.diversedietetics.com.au
Location: Redcliffe / Moreton Bay Region, QLD